Job Information
PDS Defense Security & Fire Protection Services Emergency Dispatcher B - Job ID#206362 in Mesa, Arizona
Other Professional
Security & Fire Protection Services Emergency Dispatcher B - Job ID#206362 Mesa, AZ Posted: 6/17/2024
Job Description
Job ID#:
206362
Job Category:
Other Professional
Position Type:
Associate - W2
Duration:
26
Shift:
1
PDS Defense, Inc. is seeking a Security & Fire Protection Services Emergency Dispatcher B, in Mesa, AZ.
Job Description:
Seeking an Emergency Dispatch Specialist to join the team in Mesa, AZ.
The Global Security Operation Center (GSOC) is a dynamic organization that serves as a resource and Communication hub within Security and Fire, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.
The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule to include night shifts.
Position Responsibilities:
Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
Provide approved Pre-Arrival Instructions according to policies and procedures
Make required and requested notifications
Perform in a team environment
Support training and Standard Operating Procedures (SOP) formulation as needed
Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)
Basic Qualifications (Required Skills/Experience):
1+ years of experience multi-tasking and working in a team environment
Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)
Willing to work variable shifts, including days, nights, weekends, and holidays
Preferred Qualifications (Desired Skills/Experience):
Bachelor's degree or equivalent work or military experience
1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection
Experience working under stressful situations in a collaborative team environment
Experience taking ownership of actions and mistakes
Experience accepting and implementing constructive criticism and feedback
Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio
Job Requirements
Minimum Security Clearance:
No Clearance
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled